Politique d'expédition

SHIPPING POLICY

*** U.S. Orders / Tarriff Impact ***

Due to the recent tariff implementation into the U.S., duties / taxes may apply to orders placed destined into the United States and may experience a long clearance delay into the U.S. Shipments will likely take an additional week or two; unfortunately, this is still a very fluid situation and will be hard to determine exact wait time.

All our pet tags and personalized items are custom made to order and requires varies production time once your order has been received. In order to personalize each piece and to ensure the quality of our products, please allow 5-7 business days for production. Non-customized items will typically ship within 1-5 business days.

Shipping takes approximately 7-14 business days for major cities, worldwide. Please allow additional shipping time for rural, remote areas, Hawaii, Puerto Rico, Alaska and Military postal addresses. If your order have not arrived, please contact us through the "Contact Us" page for timely support.

• How much is shipping?
• Our standard shipping rate with the exception of the cities listed below is $7.99 CAD per shipment. For orders over $75; we will include free shipping for Canada / U.S. / Australia orders. 
• Nunavut / Yukon / Puerto Rico / U.S. Virgin Islands - Calculated standard rate will apply at checkout. For orders over $75, a reduced shipping rate will apply.
• Duties and taxes may apply and are not included in the standard shipping charge or free shipping offered.
  

• Do you ship Internationally?
• We offer international shipping outside of Canada / U.S. / Australia. Standard shipping of $19.99 applies. Transit time may vary. Duties and taxes may apply and are not included in the standard shipping charge or free shipping offered.
  

• When will my order ship?
• All our pet tags and personalized items are custom made to order and requires varies production time once your order has been received. In order to personalize each piece and to ensure the quality of our products, please allow 5-7 business days for production. 
• Non-custom made items will typically ship within 1-5 business days.

• If I order multiple items, will they ship together?
• We do try to consolidate shipments as best as we can to help save the environment; however, all items are treated as separate orders and may arrive in separate packages to ensure there are minimal delays in processing your order. Don't worry, you will only be charged 1 shipping charge per order and not per item and most likely, shipping will be free anyway for most multiple item orders.

• When will I receive my order once ready to ship?
• Once your order is ready to ship, it will arrive at your location in approximately 7-14 business days, worldwide. Please allow additional shipping time for rural, remote areas, Hawaii, Puerto Rico, Alaska, U.S. Virgin Islands and Military postal addresses. If your order have not arrived, please contact us through the "Contact Us" page for timely support.

• How are my items delivered?
  
• All our shipments are handed over to your local post office for the last mile or final delivery.

• I received an email with my tracking number but I am not able to track with the provided number or it is not showing any tracking details?
• Our shipping labels are pre-generated ahead of time prior to actual shipments; hence, you may have received an email notification in advance. You should be able to track your package through your local post office site using the provided tracking number in a 7-10 business days once the shipment is closer to the last mile delivery.